Service, Repair, Maintenance, Support Plan

Warranty Service and Repairs
For new installations, Educational Media will provide warranty service for one full year on all parts and labor.

Warranty service requests must include a 72-hour notice. Warranty service does not include replacement of parts that have been vandalized or damaged as a result of misuse. Educational Media will provide you with a troubleshooting checklist and work with you over the telephone to assist you in solving any problem or assistance you might need in operating the language lab system. If a warranty service visit is requested and the concern is determined to be an error by personnel operating the system, the lab site will be responsible for paying EM traveling costs incurred.

To request service please contact us at 1-800-654-8428. We are open 8am to 5pm, Monday through Friday. (CST)


After Warranty Service and Repairs
On-site maintenance service can be provided to ensure your language lab remains in excellent working order. Costs are based on the number of labs serviced and condition of labs. Service repair calls must include a 72-hour notice and a cost estimate will be provided.


Advanced Placement Test – Service Needs
Service requests for equipment maintenance prior to Advanced Placement testing dates must be received by April 1 of each year.